Frequently asked questions and answers

A.As a company permitted to conduct the rental car business, the car rental company will prepare a rental certificate at the time of concluding the rental agreement. As specified in the rental agreement, car rental companies cannot rent a vehicle to drivers who do not have a valid driver’s license as required to drive a rental car. “Refusal of the conclusion of rental agreement” It is also required to identify and screen customers for car rental.

A.As a general rule, there is no specific time required for car rental after obtaining a driver’s license. However, please check with the rental location of the rental car company at the time of booking because some rental locations and vehicle types have a limitation on the time required for a car rental after obtaining a driver’s license.

A.Drivers with an international driving permit issued by countries that are parties to the Geneva Convention, seven specific countries, and one region can rent a car. Also, international drivers are asked to present their passport at the time of rental.

A.If the address on the driver’s license differs from the current address, please be sure to bring proof of the current address (health insurance card, mail, etc.) because he/she may be asked to present proof of address.

A.Drivers with an ordinary driver’s license can drive vehicles with a capacity of ten passengers or less, vehicles with less than three tons of maximum load capacity, and vehicles with less than five tons of total vehicle weight. Medium-sized motor vehicle license is required to drive vehicles of a larger size. Please check here for detailed information about medium-sized motor vehicle license. (The website of the Metropolitan Police Department – About medium-sized motor vehicle license) Although drivers with an ordinary driver’s license can drive a truck with less than or equal to the load capacity and total weight stated above, the operations of the Unic crane truck and lift truck require a completion letter for the handling class and other restrictions. Please ask your rental car company.

A.Rental car companies will not rent a vehicle to people who do not present their driver’s license at the time of pick up. Please be sure to bring your driver’s license.

A.Some of the main cases include when the driver is under the influence of alcohol, the driver at the pick-up differs from the person specified at the time of booking, the driver is delinquent in the payment of rental charges at a member car rental company of the association from previous rental car usage, the driver neglected to return a rental vehicle, or the driver has a history of not paying the fines for parking violations. For details, please contact the car rental company because it varies by company rules.

A.Yes. However, because car rental companies may not be able to arrange a desired vehicle depending on the availability of the vehicle, or it may take some time to prepare the vehicle, we recommend booking a reservation at your earliest convenience.

A.In principle, please contact the reservation center or a rental location you used to book the rental. In addition, cancellation may require an additional cancelation fee.

A.Please provide the date and time of using a vehicle, desired vehicle type, the name of driver, telephone number, the use of options such as child safety seat, etc.

A.We regret that the mediation of the chauffeur service provider and driver by rental car companies is prohibited under Article 4 (1) of the Road Transportation Act. Thank you for your understanding.

A.You may change the reservation if a passenger car is available. The price paid will be the price for the rental car. However, a cancelation fee may occur. Please contact the rental location.

A.In principle, customers must pay the rental fee at the time of pick up. For payment, cash and credit card payments are accepted. In addition, certain vehicle classes require credit card payment.

A.Prescribed excess charges will be billed if the rental car is returned after the rental term specified beforehand. In that case, please be sure to contact the return location about the extension of the rental term. In addition, depending on the availability of the vehicle, the car rental company may deny the extension. Please note that, in the event of an accident outside of the rental term without notifying the rental car company, the driver becomes ineligible for a damage waiver.

A.Customers must pay for fuel costs. As a general rule, rental cars are rented with a full tank of fuel and must be returned with a full tank.

A.The refueling charge calculated by the actual distance in kilometers will be charged according to the kilometer adjustment charge specified separately. It is recommended to return a vehicle with a full tank of fuel because the refueling charge may be slightly higher due to labor for refueling.

A.Please bring the driver’s license of the driver (driver’s license of all drivers if several people drive), one proof of current address besides driver’s license (e.g., health insurance card, utility bill, etc.), and the cost of car rental (cash or credit card).

A.Please contact your rental car company because the rules vary by company.

A.Please take hazard prevention precautions on the road (move the car, set up a warning triangle, smoke candle, etc.) and call an ambulance if needed. Please be sure to call the police and notify the pick-up branch to receive instructions.

A.If the driver does not purchase a collision damage waiver, he/she is liable to pay a deductible as set in the insurance compensation system. However, customers are liable to pay the entire amount for accidents that fall under the disclaimer. Drivers are encouraged to purchase a collision damage waiver (CDW.)

A.If the driver purchases a collision damage waiver at the time of signing a rental agreement, he/she will be exempted from the deductible as set in the insurance compensation system in case of an accident, which is called a collision damage waiver.

A.Although it is optional, drivers are encouraged to purchase a collision damage waiver to prepare for a possible accident.

A.Please note that the waiver does not apply in the cases below:

• If the driver does not report to the police and notify the car rental location.
• If the driver is considered to have caused the accident intentionally or due to reckless driving.
• If the driver was driving without a driver’s license or under the influence of alcohol or drugs.
• If the driver was not registered at the time of signing the rental agreement.
• If the driver is not responsible for the accident.
• The repair and replacement of a flat tire and the loss of a wheel cover.
• Unauthorized extension of the rental term.
• Oher cases where the driver violates the matters listed in the rental agreement.

A.In following cases, separate costs are required:

• In cases where the car needs to be repaired, the rental car company will charge a non-operation charge (NOC) as part of the compensation for loss of use during the repair.
• If the vehicle becomes inoperable, the rental car company may charge the costs incurred for towing and expressway tolls.
• The cost of the repair and replacement of a flat tire and the loss of a wheel cover will be charged.
• Please contact the rental car company because other charges may be billed.

A.If the driver causes an accident and damages the vehicle while using the rental car, the customer must pay for a non-operation charge (NOC) as part of the compensation for loss of use during the repair. For the amount, please ask your car rental company.
*Please note that non-operation charges (NOC) will not be covered even if the driver purchased a collision damage waiver.

A.Regardless of the size of scratches, dents, or other cars involved (including when the car is parked), please take the necessary steps. If you cannot judge, please contact the car rental location. Please be mindful that if necessary procedures are not followed, the company cannot process the insurance or compensation claim, and customers are liable for the costs.

A.Although insurance coverage varies by rental car companies, all companies have insurance for bodily injury/death, property damage, rented vehicle, and personal injury for passengers. Please check the detailed coverage at the time of using the car rental.

A.Yes. Please check the rental agreement specified by each company prior to using car rental services.

A.As long as the driver presents his/her driver’s license at the time of rental, the person can drive the vehicle. However, drivers must be always registered because drivers who did not register at the time of rental may become ineligible for insurance and the damage waiver in case of an accident on the road.

A.Please contact the rental car company you are using because it varies by company.

A.Please contact the rental car company at the time of booking because available parking space varies by rental car company locations. Please note that the association and the rental car company assume no responsibility whatsoever for any accident, theft, and other problem with the parked car.