The below is a list of answers to frequently asked questions about car rental.
All the questions and answers can be found on this page.
About driver’s license
Q.Why do I need to present my driver’s license?
A.As a company permitted to conduct the rental car business, the car rental company will prepare a rental certificate at the time of concluding the rental agreement. As specified in the rental agreement, car rental companies cannot rent a vehicle to drivers who do not have a valid driver’s license as required to drive a rental car. “Refusal of the conclusion of rental agreement”
It is also required to identify and screen customers for car rental.
Q.How long do I have to have a driver’s license to rent a vehicle?
A.As a general rule, there is no specific time required for car rental after obtaining a driver’s license. However, please check with the rental location of the rental car company at the time of booking because some rental locations and vehicle types have a limitation on the time required for a car rental after obtaining a driver’s license.
Q.I am a foreign national. Can I rent a car?
A.Drivers with an international driving permit issued by countries that are parties to the Geneva Convention, seven specific countries, and one region can rent a car. Also, international drivers are asked to present their passport at the time of rental.
Q.My current address differs from the address on my driver’s license. Can I still rent a vehicle?
A.If the address on the driver’s license differs from the current address, please be sure to bring proof of the current address (health insurance card, mail, etc.) because he/she may be asked to present proof of address.
Q.What types of vehicle can I drive with an ordinary driver’s license? Also, can I drive a truck, Unic crane truck, or lift truck with an ordinary driver’s license?
A.Drivers with an ordinary driver’s license can drive vehicles with a capacity of ten passengers or less, vehicles with less than three tons of maximum load capacity, and vehicles with less than five tons of total vehicle weight. Medium-sized motor vehicle license is required to drive vehicles of a larger size. Please check here for detailed information about medium-sized motor vehicle license. (The website of the Metropolitan Police Department – About medium-sized motor vehicle license) Although drivers with an ordinary driver’s license can drive a truck with less than or equal to the load capacity and total weight stated above, the operations of the Unic crane truck and lift truck require a completion letter for the handling class and other restrictions. Please ask your rental car company.
Q.Can I rent a car even if I forgot to bring my driver’s license?
A.Rental car companies will not rent a vehicle to people who do not present their driver’s license at the time of pick up. Please be sure to bring your driver’s license.
Q.In what situations are drivers not able to rent a vehicle even with a valid driver’s license?
A.Some of the main cases include when the driver is under the influence of alcohol, the driver at the pick-up differs from the person specified at the time of booking, the driver is delinquent in the payment of rental charges at a member car rental company of the association from previous rental car usage, the driver neglected to return a rental vehicle, or the driver has a history of not paying the fines for parking violations. For details, please contact the car rental company because it varies by company rules.
About reservation and rental application
Q.Can I rent a vehicle without reservation?
A.Yes. However, because car rental companies may not be able to arrange a desired vehicle depending on the availability of the vehicle, or it may take some time to prepare the vehicle, we recommend booking a reservation at your earliest convenience.
Q.Where should I contact if I need to cancel or change the reservation details?
A.In principle, please contact the reservation center or a rental location you used to book the rental. In addition, cancellation may require an additional cancelation fee.
Q.What information should I provide at the time of booking?
A.Please provide the date and time of using a vehicle, desired vehicle type, the name of driver, telephone number, the use of options such as child safety seat, etc.
Q.Can you recommend a chauffeur service provider and driver?
A.We regret that the mediation of the chauffeur service provider and driver by rental car companies is prohibited under Article 4 (1) of the Road Transportation Act. Thank you for your understanding.
Q.I booked a van for eight people, but the number of people decreased on the day of the reservation. Can I change to a regular passenger car? In that case, will the price change?
A.You may change the reservation if a passenger car is available. The price paid will be the price for the rental car. However, a cancelation fee may occur. Please contact the rental location.
The use of a rental vehicle
Q.When will I pay for the rental fee?
A.In principle, customers must pay the rental fee at the time of pick up. For payment, cash and credit card payments are accepted. In addition, certain vehicle classes require credit card payment.
Q.How can I extend my rental term?
A.Prescribed excess charges will be billed if the rental car is returned after the rental term specified beforehand. In that case, please be sure to contact the return location about the extension of the rental term. In addition, depending on the availability of the vehicle, the car rental company may deny the extension. Please note that, in the event of an accident outside of the rental term without notifying the rental car company, the driver becomes ineligible for a damage waiver.
Q.Is the fuel cost (gasoline cost) included?
A.Customers must pay for fuel costs. As a general rule, rental cars are rented with a full tank of fuel and must be returned with a full tank.
Q.What should I do if I cannot return a vehicle with a full tank of fuel?
A.The refueling charge calculated by the actual distance in kilometers will be charged according to the kilometer adjustment charge specified separately. It is recommended to return a vehicle with a full tank of fuel because the refueling charge may be slightly higher due to labor for refueling.
Q.What should I bring on the day of rental?
A.Please bring the driver’s license of the driver (driver’s license of all drivers if several people drive), one proof of current address besides driver’s license (e.g., health insurance card, utility bill, etc.), and the cost of car rental (cash or credit card).
Q.Can I have a pet in the rental car?
A.Please contact your rental car company because the rules vary by company.
Car accident and insurance
Q.What should I do if I cause an accident?
A.Please take hazard prevention precautions on the road (move the car, set up a warning triangle, smoke candle, etc.) and call an ambulance if needed. Please be sure to call the police and notify the pick-up branch to receive instructions.
Q.What is the liability of an accident?
A.If the driver does not purchase a collision damage waiver, he/she is liable to pay a deductible as set in the insurance compensation system. However, customers are liable to pay the entire amount for accidents that fall under the disclaimer. Drivers are encouraged to purchase a collision damage waiver (CDW.)
Q.What is a collision damage waiver (CDW)?
A.If the driver purchases a collision damage waiver at the time of signing a rental agreement, he/she will be exempted from the deductible as set in the insurance compensation system in case of an accident, which is called a collision damage waiver.
Q.Do all drivers must purchase a collision damage waiver?
A.Although it is optional, drivers are encouraged to purchase a collision damage waiver to prepare for a possible accident.
Q.What are the cases where the waiver does not apply?
Please note that the waiver does not apply in the cases below:
- If the driver does not report to the police and notify the car rental location.
- If the driver is considered to have caused the accident intentionally or due to reckless driving.
- If the driver was driving without a driver’s license or under the influence of alcohol or drugs.
- If the driver was not registered at the time of signing the rental agreement.
- If the driver is not responsible for the accident.
- The repair and replacement of a flat tire and the loss of a wheel cover.
- Unauthorized extension of the rental term.
- Oher cases where the driver violates the matters listed in the rental agreement.
Q.Are there any other charges required to pay besides the deductible cost of insurance?
In following cases, separate costs are required:
- In cases where the car needs to be repaired, the rental car company will charge a non-operation charge (NOC) as part of the compensation for loss of use during the repair.
- If the vehicle becomes inoperable, the rental car company may charge the costs incurred for towing and expressway tolls.
- The cost of the repair and replacement of a flat tire and the loss of a wheel cover will be charged.
- Please contact the rental car company because other charges may be billed.
Q.What is the non-operation charge (NOC)?
A.If the driver causes an accident and damages the vehicle while using the rental car, the customer must pay for a non-operation charge (NOC) as part of the compensation for loss of use during the repair. For the amount, please ask your car rental company.
*Please note that non-operation charges (NOC) will not be covered even if the driver purchased a collision damage waiver.
Q.Do I need to follow the prescribed procedures even when the car was scratched slightly, which was not caused by an accident?
A.Regardless of the size of scratches, dents, or other cars involved (including when the car is parked), please take the necessary steps. If you cannot judge, please contact the car rental location. Please be mindful that if necessary procedures are not followed, the company cannot process the insurance or compensation claim, and customers are liable for the costs.
Q.What is the insurance coverage for rental cars?
A.Although insurance coverage varies by rental car companies, all companies have insurance for bodily injury/death, property damage, rented vehicle, and personal injury for passengers. Please check the detailed coverage at the time of using the car rental.
Q.Are there any rules for renting a vehicle?
A.Yes. Please check the rental agreement specified by each company prior to using car rental services.
Q.Can another person drive besides the person who booked the vehicle?
A.As long as the driver presents his/her driver’s license at the time of rental, the person can drive the vehicle. However, drivers must be always registered because drivers who did not register at the time of rental may become ineligible for insurance and the damage waiver in case of an accident on the road.
Q.Can I pick up or return the car outside business hours?
A.Please contact the rental car company you are using because it varies by company.
Q.Does the rental car company keep my car while using your rental car?
A.Please contact the rental car company at the time of booking because available parking space varies by rental car company locations. Please note that the association and the rental car company assume no responsibility whatsoever for any accident, theft, and other problem with the parked car.